Tree Surgeons Canarywharf Service Terms and Conditions

These service terms and conditions set out the basis on which Tree Surgeons Canarywharf provides arboricultural and tree surgery services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing work to proceed on site, the customer agrees to these terms. The purpose of this page is to explain the service arrangement clearly, including the booking process, payments, cancellations, liability, waste handling, and the law that governs the agreement.

Throughout these terms, references to tree surgery services include, where applicable, pruning, crown reduction, crown thinning, sectional dismantling, stump treatment, emergency call-outs, site clearance, and associated arboricultural work. The exact scope of work will always depend on the written quotation or confirmed job details. Any additional work not expressly included may require a revised price or a separate instruction from the customer.

These terms are intended to be fair and transparent. They do not affect any statutory rights that apply under UK consumer law. If a customer is contracting as a business rather than as a consumer, different legal protections may apply, but the principles in these terms still govern the service unless a written variation has been agreed.

1. Booking process

A booking is only confirmed once the customer has accepted the quotation or service proposal and the company has issued confirmation in writing, by email, text message, or another recorded form. A quotation may be based on photographs, descriptions, or an initial visit. If access, tree condition, ground conditions, or legal permissions change before the work starts, the quotation may need to be reviewed.

Customers must provide accurate information at the booking stage, including the nature of the work required, any known hazards, the presence of services or structures, and any site restrictions. The customer is responsible for ensuring that the company has the right to access the site at the agreed time. If access is delayed or denied, any resulting costs may be charged to the customer.

Where consent, permission, or authorisation is required from a landlord, managing agent, neighbour, local authority, or any other relevant party, it is the customer’s responsibility to obtain it before the work date unless the parties have agreed otherwise in writing. If the work cannot legally proceed because permissions have not been obtained, the booking may be suspended, rescheduled, or cancelled in accordance with these terms.

We may refuse, postpone, or adjust a booking where conditions are unsafe, where there is a risk of damage to property, where weather conditions are unsuitable, or where the work requested would breach relevant laws or regulations. Any estimated completion time is approximate. Tree surgery can be affected by weather, access, tree health, hidden defects, and operational safety requirements.

For emergency tree surgeon Canarywharf call-outs, the customer acknowledges that priority attendance may depend on workforce availability, travel conditions, and safety assessments on arrival. A rapid response does not create a guarantee that the exact work originally discussed can be completed immediately if circumstances require a different method or a later revisit.

2. Payments and pricing

Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes are normally valid for a specified period and may be withdrawn or revised if the scope of work changes, if access conditions differ from those described, or if the customer delays acceptance beyond the validity period. Any discount or special rate applies only if confirmed in writing.

Payment terms will be stated on the quotation or invoice. Unless a deposit has been requested, payment is due on completion of the work or within the period shown on the invoice. For larger projects, a staged payment schedule or advance deposit may be required. The company may pause work if overdue balances are outstanding on current or previous jobs.

Accepted payments may include bank transfer and other methods notified in advance. Cash may be accepted at the company’s discretion, but a receipt should be requested and retained. Any bank charges, failed transfer costs, chargeback-related expenses, or collection costs arising from non-payment may be added to the account where lawful.

The customer must pay for any additional work requested on site, or for unavoidable extra work required for safety reasons, if that work falls outside the original quotation. Examples may include hidden decay, unstable limbs, obstructed access, extra dismantling, haulage beyond the agreed volume, or disposal of material not included in the original price. We will make reasonable efforts to explain such changes before proceeding whenever it is practical and safe to do so.

3. Cancellations, postponements and rescheduling

The customer may request a cancellation or rescheduling before the planned work date. Reasonable notice is appreciated because it allows resources and equipment to be reallocated. If a booking is cancelled at short notice, a cancellation fee may be charged to reflect losses already incurred, including staff allocation, vehicle preparation, hired equipment, permits, or administrative costs.

If the company needs to cancel or postpone due to weather, unsafe conditions, staff illness, equipment failure, access problems, or other operational reasons, a new date will be offered where possible. The company will not be liable for indirect losses caused by a necessary postponement, although any advance payment relating to work not carried out will normally be retained only where it covers costs already incurred, or refunded to the extent required by law.

Where the customer is acting as a consumer and the booking was made at a distance or away from business premises, cancellation rights may apply under the Consumer Contracts Regulations, subject to any exemptions that relate to urgent work, fully performed services, or work scheduled at the customer’s express request before the cancellation period ends. Any such rights will be handled in accordance with applicable law.

4. Site conditions, customer responsibilities and safety

The customer must ensure that the site is reasonably safe for the agreed works to begin. This includes making the team aware of pets, concealed hazards, underground services, private drainage, fragile surfaces, overhead cables, shared access routes, or protected features that may affect the job. The company may stop work if it believes conditions are unsafe or materially different from those described at booking.

Customers should remove or protect items that may be at risk, including garden furniture, ornaments, vehicles, external fittings, and fragile fixtures. Although care is taken at all times, tree surgery involves falling timber, moving machinery, sawdust, and woodchip. The company is not responsible for damage to items that should reasonably have been removed or protected by the customer before work commenced.

If the work requires parking suspensions, access management, or other site-related arrangements, the customer must arrange these unless the quotation states that the company will handle them. Delays caused by incomplete arrangements may result in additional charges. The customer is also responsible for ensuring lawful access to the site and for disclosing any conditions that could affect the safe operation of equipment or the carrying out of the work.

5. Liability and limitations

The company will carry out all tree surgery services with reasonable skill, care, and competence. However, tree work carries inherent risks because trees are living structures with hidden defects, variable growth patterns, and unpredictable internal conditions. As a result, no guarantee can be given that every defect will be visible before work begins, nor that retained trees will remain free from future failure or disease.

To the fullest extent permitted by law, Tree Surgeons Canarywharf will not be liable for indirect, consequential, or purely economic losses, including loss of enjoyment, loss of use, loss of profit, or business interruption, unless such loss is caused by proven negligence that the law does not allow to be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Where liability is established, the company’s responsibility will ordinarily be limited to the direct cost of the relevant service or the value of the work in question, whichever is lower, except where the law requires a different outcome. Customers are expected to inspect completed work promptly and raise any concerns within a reasonable time so that they can be reviewed and, where appropriate, remedied.

The company will not accept responsibility for existing defects, pre-existing decay, hidden fungal activity, subsurface instability, storm damage occurring after completion, or natural changes in tree condition after the work has been performed. Advice given on tree condition is based on the information visible at the time and should not be treated as a guarantee of future stability.

6. Waste, arisings and environmental compliance

Tree surgery produces arisings such as branches, timber, brash, chips, leaves, stumps, and mixed green waste. Unless the quotation states otherwise, the company will remove and lawfully dispose of the agreed waste material. If the customer wishes to keep timber, logs, woodchip, or other arisings, this must be agreed in advance and may affect the price, the working method, or the amount of material removed from site.

Waste regulations are taken seriously. All waste removed by the company will be handled in accordance with applicable UK environmental legislation and duty of care requirements. The company may use licensed waste carriers, transfer stations, recycling facilities, composting routes, biomass processing, or other lawful disposal methods. Waste notes or transfer records may be retained as required by law or operational procedure.

The customer must not instruct the company to dispose of hazardous, contaminated, or restricted materials unless this has been specifically agreed and is lawful. If unlawful, unsafe, or undeclared waste is discovered on site, the company may refuse to handle it or may charge additional costs for any specialist disposal that becomes necessary. Fly-tipping, burning waste without permission, and unauthorised dumping are not permitted under any circumstances.

7. Insurance, force majeure and delays

The company maintains insurance cover appropriate to the nature of its operations. Evidence of cover may be provided on request where reasonably appropriate. However, insurance does not extend to every circumstance, and the customer remains responsible for arranging their own insurance where they wish to cover items or risks specific to their property, business, or contents.

The company is not liable for delays or failure to perform caused by events beyond its reasonable control, including severe weather, storms, accidents, fire, strikes, transport disruption, acts of third parties, utility failures, supply shortages, or government restrictions. In such cases, the company may reschedule the work and will use reasonable efforts to resume service as soon as practical.

If a delay results in a change to the condition of the tree, site, or access, the company may need to reassess the method or price before continuing. The customer will be informed where this occurs. Any safety-led decision made by the team on site is final for the purposes of immediate operational control, although it may be reviewed afterward if the customer requests clarification.

8. Complaints, variations and governing law

If the customer believes the service has not been delivered in accordance with the agreement, they should raise the matter as soon as reasonably possible so that it can be investigated. The company may request photographs, site notes, or other relevant information. Where a genuine issue is identified, the company may offer a remedy that is reasonable in the circumstances and permitted by law.

Any variation to these terms, the quotation, or the scope of work must be agreed in writing to be binding. If one part of these terms is found to be unenforceable, the remaining provisions will continue in effect. A delay in enforcing any right does not mean that the right has been waived.

These terms, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, although if the customer is a consumer, any mandatory consumer protections and jurisdiction rights that apply under law will remain unaffected. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these service terms and conditions for tree surgeons canarywharf services.